Over the last decade, we’ve equipped over 4000 people with the skills they need to make public services brilliant.
Working alongside our clients, we've seen first-hand the increasingly complex challenges that public organisations face. So we've developed a set of tools and approaches to help tackle these challenges.
Through our capability-building courses, we pass on what we've learned about problem solving and project delivery to participants across government, health and the wider public sector.
Delivering Fast Effective Projects
'How can we deliver successful projects?'
This highly interactive course is delivered in-person over 3 days, or in a modular virtual format over a week.
Centred around a public services specific case study, participants will experience the full project lifecycle based on our widely-used "D5" approach: Define the problem; Discover the current state; Design the future state; Deliver the change; Digest the impact.
To maximise participants' learning, this course can be supplemented by follow-up mentoring which supports them to practically apply the tools and approaches in their day-to-day work - and to help other colleagues do the same.
Course contentDigital and User-Centred Projects
'How can we deliver better digital products and services?'
This 2-day, in-person course takes participants on the ‘end to end’ journey of defining, designing and delivering a digital product or service in the public sector.
Fully aligned to the UK Government's Digital, Data and Technology (DDaT) Profession Framework, this course covers all areas of the Government Digital Service (GDS) and NHS service standards. Participants will gain practical experience through doing - building skills in user research, user needs & journey mapping and designing and prototyping.
Digital experts from The PSC combine theory with practice throughout, enabling participants to build confidence in applying their new digital skills.
Course contentProblem Structuring and Analytical Thinking
'How can we tackle complex problems?'
This is our flagship bitesize course for policy and project professionals, lasting 6 hours in total and spread over 2 half-days.
In the first half-day training session, participants learn about and practise four powerful tools which will help them to define a problem, structure a problem, develop a hypothesis and plan their work.
The second component, which takes place 4-6 weeks later, is a 2-hour follow-up session in which participants revisit the tools and explore new content on developing insight and influencing others to deliver change.
Course contentBespoke course
If none of our courses seem like the right fit, we’re happy to work with you to design a course that’s suited specifically to your organisation's needs.