Deprivation is driving repeat A&E visits, says new report by The British Red Cross
The PSC worked with The British Red Cross to carry out detailed research into High Intensity Users of A&E across the UK. Published today, it points to the role of inequalities in driving A&E attendance and the positive impact of High Intensity Use services
Vulnerable people are turning to A&E because they feel they have nowhere else to turn, according to new research from the British Red Cross, carried out by The PSC.
High Intensity Users of A&E (defined as five or more visits in a year) are just 1% of England’s population but they make up 16% of A&E attendances and 29% of emergency admissions.
The report reveals that some people attend A&E over 300 times a year, and points to inequalities, deprivation, sudden life changes, complex trauma, mental health and loneliness as key drivers of A&E attendance.
Antonio Weiss, Senior Partner at The PSC, was thrilled to lead on this important project: "High intensity users of A&E disproportionately come from disadvantaged backgrounds yet the simple and hugely effective solutions covered in this report could do enormous good if rolled-out further. At The PSC, it's our guiding mission to help reduce inequalities in society and it was a privilege to undertake this important research."
The British Red Cross estimates the issue costs the NHS at least £2.5bn a year.
The research shows the positive impact of High Intensity Use services which can reduce A&E attendance and non-elective admissions amongst people who frequently attend by up to 84 per cent. These services work with people to understand the reasons behind repeat visits to A&E and provide personalised support.
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