"From conception to delivery, we walk the walk and talk the talk."
Phil Buckley, Partner, The PSC
WHAT WE DO
Our Services
Discovery & user research
We start by understanding the real problem. Our discovery work combines deep user research, service mapping and problem definition to ensure what gets built is what citizens and staff actually need, not what was assumed at the outset.
Agile design & prototyping
We prototype quickly, test early and iterate fast. Our approach follows the GDS service design manual and applies user-centred design principles throughout, moving from rough sketches to working prototypes without getting stuck in lengthy specification cycles.
Alpha, beta & live delivery
We take services through every phase of the agile delivery lifecycle — from alpha proof-of-concept through beta testing to live deployment — with a 100% pass rate at GDS service standard assessments across all submissions.
Business architecture & system design
We provide best-in-class business architecture and system design capability for complex, multi-supplier environments. Our work includes delivering large-scale discoveries, AI prototypes and end-to-end system change within major government transformation programmes.
Greenfield builds
We've built entirely new digital services from scratch, including a greenfield digital platform for a global space agency that went from prototype to near-universal operator adoption in under 20 months. We bring pace, quality and a relentless focus on public value.
Legacy & brownfield transformation
We're experienced in navigating the complexity of legacy-laden systems and existing organisational structures. Our brownfield work includes national health and social care transformation programmes, delivering working services within multi-supplier ecosystems.
Case Studies
Designing a Real-Time Messaging Service for NHS England
Working with the NHS and Social Care to share information in real-time and design a…
Migrating UKSA’s Monitor your Satellites service to Amazon Web Services (AWS)
Moving off the legacy GOV.UK PaaS platform to cloud-native AWS with a 20% cost saving.
User journeys to understand civil users’ needs to track space debris
The UK Space Agency asked us to help them understand an incredibly interesting area: what…
OUR APPROACH
From problem definition to live service
Our philosophy is simple: start small, prototype quickly, scale successfully. We work through each phase of the agile process alongside your existing teams — co-designing and co-delivering, not parachuting in and handing over.
Discovery
Define the real problem. Deep user research, service mapping and stakeholder engagement.
Alpha
Prototype and test competing solutions. Rapid iteration to find what works before committing to build.
Beta
Build the real service with real users. Continuous improvement ahead of full release.
Live
Deploy, iterate and improve. Ongoing support for adoption, performance and continuous development.
GDS standard
Every phase assessed against the Government Digital Service standard. 100% pass rate, every time.
OUR CAPABILITY
The people and skills behind the delivery
We employ best-in-class specialists across the full digital, data and technology profession, aligned to the UK government's Digital, Data and Technology (DDaT) job family framework.
- Security-cleared developers, engineers and architects
- DevOps and DevSecOps specialists
- User researchers and service designers
- Business analysts and business architects
- Product managers and delivery managers
- Data engineers and data scientists
- Cyber security and information management professionals
- Cloud platform specialists (all major providers)
- Accredited in relevant cloud hosting and security frameworks
- Open source technologies as the default approach
