"We don't approach QI as an end in and of itself. Rather, it's a momentum-building approach that we use with frontline and senior leaders to deliver on strategic priorities at scale, through locally-led and centrally-supported change."
- Harris Lorie, Associate Partner
THE CHALLENGE
Making quality improvement stick
Quality improvement is widely seen as a good thing, but scattered projects rarely add up to system change. The work is building the capability and culture so improvement sticks, and using it to close stubborn gaps. In mental health, for example, in 2022 people from ethnically diverse backgrounds were more than four times more likely to be detained under the Mental Health Act, an inequity QI programmes can be designed to address.
Related Case Studies
National Mental Health Act Quality Improvement Programme
Commissioned by NHS England and co-delivered with Virginia Mason Institute, we supported…
Transforming Mental Health Inpatient Services with Sussex Partnership Foundation Trust
Transforming Mental Health Inpatient Services with Sussex Partnership Foundation Trust
New waiting times methodology for community services
The PSC Transformation team supported Sussex Community Foundation Trust to improve how…
WHAT WE DO
Building capability at scale
We help health and care organisations build the skills, culture and partnerships needed to improve services, reduce inequalities and sustain change over the long term.
QI Capability and Culture at Scale
We build improvement capability across multiple teams at once, so change is owned locally and sustained.
Improving Cultures of Care
We help frontline teams create psychologically safe, compassionate environments that lift both outcomes and staff experience.
Tackling Inequalities
We work to address inequity and racism in care, particularly in mental health services.
Lived Experience Involvement and Co-production
We embed service user and carer voice at every level, from change on the ground to programme governance.
Our Quality Improvement Experts
OUR IMPACT
Delivering measurable improvements
12.5% reduction in external beds
Our support delivering the Reducing Length of Stay programme contributed to Sussex Partnership FT's work to reduce independent acute bed usage by 12.5% and eliminate inappropriate out-of-area placements.
50% fewer delayed discharge patients
A ward-led improvement pilot at Cambridge University Hospitals more than halved the number of patients experiencing discharge assessment delays.
92% of staff reported better coordination
At Cambridge University Hospitals, 92% of ward staff reported improved coordination and communication following the discharge improvement pilot to reduce internal assessment delays.
£110k monthly recurring savings
The Reducing Length of Stay programme at Sussex Partnership FT helped generate approximately £110,000 of recurring monthly savings while supporting improvements in patient flow and care pathways.
Related Insights
Bottom-up and top-down quality improvement
It can be difficult to get the right balance between bottom-up and top-down change – our…
Celebrating the Launch of Cohort 2: Culture of Care Programme Workshop Success
Setting the tone for positive change in mental health care through the Staff Care &…
Increasing proactive prevention in mental health care
From creating an ICS-wide centralised mental health prevention team to better use of…
Let's work together
Contact Harris Lorie for an initial discussion about how we could support you.
Contact us.