Transformation

Delivering measurable improvement that lasts.

We create change that sustains.

We offer a joined-up, evidence-based, and human approach that delivers measurable improvements, builds confidence among leaders, and leaves public service organisations fitter for the future.

Transformation Services

Major Programme Delivery

Solving systemic challenges, not symptoms.

Healthcare Performance Improvement & Service Transformation

Improving patient flow, access, performance and productivity across systems.

Healthcare Quality Improvement

Building capability at scale to improve patient outcomes, workforce effectiveness and quality.

Lived Experience Involvement

Designing services with people, not for them.

Learning & Skills

Building capability across public service organisations.

Recent Results

reduction in 'no criteria to reside' (NCTR) patients across a health system

70%

reduction in 'no criteria to reside' (NCTR) patients across a health system
sustained improvement in type-1 4-hour performance for a multi-site NHS Acute Trust

17%

sustained improvement in type-1 4-hour performance for a multi-site NHS Acute Trust
efficiency savings achieved for an NHS trust, while ensuring quality

£200m

efficiency savings achieved for an NHS trust, while ensuring quality
public sector employees reached by our Civil Service Learning accredited training and mentoring programmes

>>4000

public sector employees reached by our Civil Service Learning accredited training and mentoring programmes

"The Trust has not experienced such good performance for the last five years. This work has led to the biggest opportunity this organisation has had for some time."

—
Associate Medical Director, NHS Trust

"The work was really inspiring. We always think one person can’t do much on their own, but we now have 30 people making improvements and showing real impact."

—
CEO, NHS Foundation Trust

"The PSC doesn’t tell you what to do. Instead, they empower people to know that their ideas are possible."

—
Matron, NHS Teaching Trust

"I believe this work will lead to some game-changing outcomes and it would not have got off on this footing without your input, structure and guidance."

—
Programme Director, Regional Urgent & Emergency Care Team

"You’ve hit the right blend of instruction, role modelling and support to give the front-line teams the confidence required to act with purpose."

—
Chief Operating Officer, NHS Foundation Trust

"One of the best workshops I've been to in twenty-seven years in the NHS [...] it was an inspiration."

—
Training workshop participant and coachee

"You all genuinely care about the work that you're doing; this comes out in your approach and how you convey your messages."

—
Chris Ellett, Director of Transformation, Well Pharmacy

"The work with The PSC has been one of the most inclusive and effective partnerships I've ever had the privilege to be part of […] It has made sure that people with lived experience have a meaningful say at all levels […] leadership, governance and programme design and delivery."

—
David Gilbert, InHealth Associates and expert in patient leadership

"I enjoyed the honesty, the constructive challenge and the opportunity to collaborate. Rachel was amazing throughout."

—
Action Learning Set participant

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The PSC Approach

What defines our approach to transformation?

We design solutions to maximise public value

We design solutions rooted in the lived experiences of users and staff, ensuring they work in practice, not just on paper, and provide wider public value.

Transformative change sticks when people are involved and responsible. We help leaders shape coalitions and partnerships that last.

We focus on delivery and achieving outcomes

Programmes succeed or fail in execution, so we put problem-solving at the core of delivery to guarantee progress.

We align priorities at the top with realities on the frontline, tackling each obstacle in turn that stalls progress.

We use data, interviews and observations, together with the Theory of Constraints, to diagnose the value levers that matter most.

We use disciplined change approaches

We create the conditions for transformation by building urgency, vision, and leadership teams with the will to deliver.

We coach staff to sustain progress, leaving organisations stronger and more resilient for the future.

Contact Us

The Team

Partners We Work With

Public service challenges are knotty and complex; tackling them requires a range of specific skills and expertise. Different perspectives bring more creative solutions – we’re better problem-solvers when we encourage diverse thinking, not only within but also between organisations. We are proud to work with a wide range of partners, who offer us these complementary specialisms and diverse perspectives, including:

Virginia Mason Institute

Institute of Group Analysis

InHealth Associates

Ideas Alliance

Imroc