Transformation

Delivering organisational and operational excellence in public services.

We create change that sustains.

The PSC team are dedicated to bettering public services. Our collaborative, tried and tested approach to transforming services is focused on creating meaningful and lasting change. We work together to analyse and diagnose your situation, devise a programme of support, then make it happen. In doing so we empower your people to deliver, unlocking ongoing results.

The PSC Approach

What defines our approach to transformation?

Far Reaching Diagnosis

We dive into the data to understand your challenges, opportunities, culture and teams, discovering where we can make the biggest improvements.

Empowered People

We embrace collaboration, working closely with your people and users to co-produce solutions, growing your teams' skills and aligning daily practices to organisational goals.

Sustainable Impact

We train and mentor your teams to improve your organisation’s capability, ensuring your people are inspired and equipped to deliver.

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Partners We Work With

Public service challenges are knotty and complex; tackling them requires a range of specific skills and expertise. Different perspectives bring more creative solutions – we’re better problem-solvers when we encourage diverse thinking, not only within but also between organisations. We are proud to work with a wide range of partners, who offer us these complementary specialisms and diverse perspectives, including:

Virginia Mason Institute

Institute of Group Analysis

InHealth Associates

Ideas Alliance

Imroc

Capability Building

Bespoke courses designed specifically for public-service organisations

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Recent Results

40%

reduction in 30 min+ ambulance handovers
9%

sustained improvement in 4-hour performance for a multi-site NHS Acute Trust
£200m

efficiency savings achieved for an NHS trust, while ensuring quality
>2000

public sector employees reached by our Civil Service Learning accredited training and mentoring programmes

"The Trust has not experienced such good performance for the last five years. This work has led to the biggest opportunity this organisation has had for some time."

—
Associate Medical Director, NHS Trust

"The work was really inspiring. We always think one person can’t do much on their own, but we now have 30 people making improvements and showing real impact."

—
Alex Whitfield, CEO, Hampshire Hospitals