Search Results — 100 results
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About The PSC
20 years of impact in public services.
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Blueprint for Left Shift: Reflections from NHS Confed
Following their NHS Confed session, Erica Daley and Christy Francis join Joe Norbury to answer audience questions on Hull and East Riding’s Home First…
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New report: The lived experience of pay discrimination on the basis of race and disability
Commissioned by the Office for Equality and Opportunity, new research carried out by The PSC explores the lived experiences of pay discrimination, the barriers…
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Get The Most Out Of AI
Public Services Deserve The Best In AI, We’re Working To Make That Happen
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Tool 6: Influence Model
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Tool 5: Stakeholder Prioritisation Matrix
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When no single organisation owns the problem: Hull and East Riding take control of discharge
Partners in Hull and the East Riding of Yorkshire achieved a 75% reduction in long-stay patients delayed in hospital, by treating discharge as a shared problem…
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The Next 20: Using data to tackle health inequalities for people with learning disabilities
Liz Williams joins Chris Bradley to discuss The PSC’s work with Surrey Heartlands to better understand health inequalities experienced by people with learning…
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Patient editable access to the Universal Care Plan means people can directly shape the care they receive, when and where it matters most.
Last month saw patient editable access to the Universal Care Plan released on the NHS App. In a UK first, Londoners can now update parts of their own care plan,…
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Leadership Development
Developing leaders who deliver change.
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National Culture of Care: Staff Care and Development Programme
As part of NHS England’s Culture of Care programme, The PSC worked with partners IGA, VMI, Imroc and InHealth to deliver the Staff Care & Development…
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Joshua Ansah
Joshua Ansah, Associate Consultant
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The Next 20: The Future of Commissioning
Dr Kathy McLean joins Jonathan Chappell to discuss the evolving role of commissioning and why strategic, population-focused leadership will be critical to…
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Tech Strategy & Policy Development
We help public service leaders turn digital, data and AI ambition into value through strategy, governance and delivery.
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The Next 20: Satellites, Scale-ups and the Future of Government
Dr Antonio Weiss speaks with former UK Space Agency CEO Prof Paul Bate about the transformation of the space sector, the UK’s innovation strengths, and how…
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In Times of Change, What Are Public Services Really For?
The Public Value Design Approach
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The Next 20: The Future of Community Care
Laura Churchill joins Eli Bond to explore the future of community care, neighbourhood health and left shift – from prevention and integration to the…
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NHS Confed Expo 2026: Join our session
Joe Norbury will be joining system leaders at NHS Confed Expo to share practical learning from Hull and East Riding’s Home First discharge transformation…
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The Next 20: Home First and the future of hospital discharge
Our latest episode of ‘The Next 20’ sees Chris Bradley speaks with Rachel Kemp about discharge delays, Home First transformation and what it really takes to…
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Major Programme Delivery
Solving systemic challenges, not symptoms.
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Digital Service Delivery
We design and build best-in-class digital services for public sector organisations. User-centred, agile, and delivered.
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Lived Experience Involvement
Designing services with people, not for them.
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Healthcare Quality Improvement
Building capability at scale to improve patient outcomes, workforce effectiveness and quality.
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The Next 20: The Analogue to Digital Shift
Digital transformation in healthcare is not just about technology. In this conversation, Jonathan Chappell explores with Jack, Joe and Hailey how admin…
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Healthcare Performance Improvement & Service Transformation
Improving patient flow, access, performance and productivity across systems.
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How to get real value from AI
Our APPO process explained
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The Next 20: The future of Primary Care
Primary care is under pressure to deliver faster access, better outcomes and more preventative care. Here, Eli Bond, Simon Wheatley and Matthew Walker explore…
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Co-designing Better Learning Disability and Autism Services Across an Integrated Care System
Supporting an Integrated Care System serving 1 million people to embed lived experience into strategy, governance, and service design to build a credible…
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The Next 20 Live: Making AI work in public services - from opportunity to impact
AI is already shaping public services – but its value depends on how it is applied. In our latest episode of The Next 20, Antonio Weiss and The PSC alumna…
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Improving Cultures of Care to Transform Productivity and Safety
Our newly published white paper, grounded in evidence from 163 inpatient wards, makes the case for treating staff care and development as core safety and…
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Research & Insights
Turning complex questions into clear, actionable insights that improve public services.
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Case Study: 4,000 Civil Servants trained in problem solving methodology
Over 4,000 people have been trained in a problem solving methodology, while simultaneously delivering improvement projects that have transformed performance.
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Policy Implementation through Project Delivery
Course material
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Policy Implementation through Project Delivery
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The Next 20: What we’ve learned so far – public value design, innovation, and the next steps
After eight episodes of The Next 20, we reflect on the themes shaping public services – from demand and public value to innovation, capability and AI – and…
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Bill Boa
Bill Boa, Advisor
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Space, Aerospace & Defence
Enabling safer, more sustainable space operations.
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The Next 20: Rethinking Demand – The Role of High Intensity User Services in Urgent and Emergency Care
How the British Red Cross’s HIU services are helping shift urgent and emergency care from reactive demand management to preventative, person-centred support…
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Innovation in Healthcare Delivery
Making step-changes in health and care to deliver better outcomes for patients.
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New Clinical Models
Designing new clinical models that deliver clinically, operationally and financially.
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Business Cases
Navigating the “art of the possible” by turning strategic ambition into investment.
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The Neighbourhood Health Framework: what it means for systems and leaders
The Neighbourhood Health Framework explained – key goals, delivery models and what it means for ICBs, funding shifts and moving care from acute settings into…
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The Next 20: Bringing mental health care closer to home
In this episode of The PSC in Conversation, Harris Lorie and Mikoto Nakajima reflect on reducing out of area placements in mental health – and what it takes…
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Improving sickle cell care: from breakthrough treatments to better coordination
As advances in treatment offer new hope for curative treatment, the Universal Care Plan is already helping improve sickle cell care through better coordination…
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The PSC and Parkinson’s UK 2026 HSJ Partnership Awards Winners
Our Time-Critical Medications Dashboard has received recognition from the 2026 HSJ Partnership Awards, which recognises supplier relationships with the NHS that…
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New report: Understanding the costs and benefits of Smart Data use cases
Commissioned by the Department for Business and Trade, our new report on the potential economic impact of future smart data use cases is now available on…
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Neurodiversity celebration week: from awareness to action – making organisational change happen
Reflecting on The PSC’s work with public services to improve equitable support and inclusion for neurodivergent people.
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What we heard at Space-Comm Expo: Opportunity and responsibility in the UK space sector
Space sector insights from Space-Comm Expo and The PSC’s roundtable: how developments in in-space manufacturing and satellite technology are shaping…
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Why Digital Transformation is so hard – and how leaders can get it right
In this episode of The PSC In Conversation, Eli Bond speaks with Dr Antonio Weiss about the realities of digital transformation and the lessons captured in his…
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Delivering financial savings for a community provider
Supporting a CIC community health provider to transform services, improve care quality and access, and deliver £7m efficiencies.
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Strengthening responsible AI in government: Antonio Weiss joins the GDS Responsible AI Advisory Panel
Supporting the safe, transparent, and responsible use of AI across UK public services.
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Culture of Care
Culture of Care
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The Next 20: Innovation in Public Services – Turning Ideas into Real-World Impact
In the latest podcast episode of our The Next 20 series, Jonathan Chappell reflects on what it really takes to make innovation work in healthcare – from data…
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The Next 20: Using Innovation to Transform Debt Advice in the Money and Pensions Service
In this episode of The Next 20, Shuying is joined by Daniel Kelly from the Money and Pensions Service to discuss the role of technology, compassion and…
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AI data centres in space: what it could mean, and why it matters
Partner Phil Buckley discusses what an AI data centre in space could mean for the wider space sector, and for public services and businesses here in the UK.
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The Next 20: Schools Buying Strategy - 10 Years On
In the latest episode of our ‘The Next 20’ series, Antonio Weiss is joined by Reza Schwitzer and Katie Burns to discuss how the schools buying strategy…
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The PSC listed in the Financial Times UK’s Leading Management Consultant Firms and Consulting Networks 2026 Report
We’re delighted to receive continued recognition from the Financial Times and Statista, achieving awards this year for our work across the Healthcare and…
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The Next 20: People, Culture and Productivity in the Public Sector - The PSC in Conversation
Juliana Simoes is joined by Associate Partner Eli Bond to discuss why investing in people and culture could be the key to solving the UK’s productivity…
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Phil Buckley appointed Partner at The PSC
We’re delighted to share that Phil Buckley has been appointed Partner at The PSC.
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Public Voice and The PSC’s Webinar: Celebrating the value and impact of lived experience involvement in health and care
Reflections from our webinar on the importance of lived experience involvement in research, policy-making and service improvement within health and care,…
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New report: The future of Smart Data – developing governance models
Commissioned by the Department for Business and Trade, our new report on developing governance models for Smart Data is now available on GOV.UK.
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Case Study: Business case for a new children’s hospital
Our client had been considering the development of a children’s hospital for over 20 years. We worked with partners in the region to develop a robust business…
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NHS Financial Improvement
Supporting sustainable finances, better services and improved patient care.
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Celebrating the value of lived experience involvement in public services: reflections from The PSC team
The PSC team share their thoughts on where they have seen the value and impact of Lived Experience Involvement in public services.
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Case Study: Supporting the UK’s largest partnership business case
The PSC supported a world leading clinical-academic partnership which aimed to transform respiratory and cardiovascular service delivery for a population of…
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Hailey Blanchard
Hailey Blanchard, Consultant
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20 years to build a hospital? How to save up to £7.5m by speeding up design and approvals for new hospitals & what this could mean for the New Hospital Programme
The PSC’s analysis reveals that a substantial portion of this time, over 60%, is spent navigating the complex business case and approvals process.
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The PSC turns 20!
Looking back on 20 years of delivering lasting public impact.
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Complex Discharge Delays – a Success Story in Reducing Internal Assessment Delays
Saving £500,000 in just 90 days and reducing discharge delays by conducting a Time in Motion study and subsequent pilot to streamline operational processes.
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Synthetic Research is Happening – Here’s What’s Out There
AI-powered synthetic research is moving fast. Here’s how public service organisations can use the tools available to explore ideas sooner, without replacing…
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2025 Wrapped: What This Year Tells Us About the Next 20 for Public Services
From healthcare reform to AI acceleration, in our end of year podcast, The PSC team discuss a year of signals, shifts and renewed optimism for public services.
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Public sector business cases: set up for success
The Hospital Infrastructure Plan (HIP) has allowed many NHS Healthcare providers and systems to fast-track estate investment plans.
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The Next 20: Digitising Social Care
In our second episode of The Next 20 series, Michelle Corrigan from Digital Care Hub joins us to discuss the future of digital in social care, and how…
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Launching The Next 20: What Two Decades of Public Service Tell Us About the Future
David Seymour and Russell Cake, founders of The PSC, join Antonio Weiss to reflect on 20 years of change, and what it will take to redesign public services for…
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Fit for the Future: Realising the ‘Left Shift’ from Hospital to Community
Insights from The PSC’s roundtable on community health, innovation and system transformation to deliver the UK government’s priority of a left shift in care…
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The environmental cost of AI: How we’re approaching sustainable AI use at The PSC
AI’s environmental impact is bigger than most realise. We’re taking practical steps to shrink it, and helping others do the same.
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Reducing Hospital Admissions and Preventing the ‘Right Drift’ Through The British Red Cross’s High Intensity Users (HIU) Service
Cutting hospital admissions by 59% and contributing to the ‘left shift’ to community care by supporting frequent users of A&E services through the HIU…
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What Today’s Budget Means for the NHS
Digesting the key takeaways from the Autumn Budget 2025 in relation to the NHS - and what it means for the future of our health service.
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Urgent Treatment Centre (UTC) Delivery Support
Mobilisation of a co-located urgent treatment centre on the Hull Royal Infirmary site, improving 4-hour performance by 13 percentage points in its first year.
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New report: Research into Data Standards for Smart Data
Commissioned by the Department for Business and Trade, our new report on Data Standards for Smart Data is now available on GOV.UK.
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Transforming Mental Health Inpatient Services with Sussex Partnership Foundation Trust
Transforming Mental Health Inpatient Services with Sussex Partnership Foundation Trust
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Understanding Consumer Perspectives on Smart Data Use Cases
The PSC has launched the nation’s first survey to understand consumers perspectives on Smart Data, including preferred use cases, attitudes to data sharing,…
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Quantum Technologies: Cool Science needing a Cool Environment
Exploring how quantum technologies could unlock breakthroughs - and will we be doing Quantum Computing in space one day?
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The NHS Medium Term Planning Framework 2026-27: The Key Takeaways
Last week, the NHS published the Medium Term Planning Framework on ‘delivering change together’ for 2026/27 to 2028/29. In this infographic we summarise the…
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Kirushne Suresan
Kirushne Suresan, Associate Consultant
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Sarah Routley
Sarah Routley, Associate Consultant
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Strengthening a Civil Service Team’s Capabilities in Complex Problem Solving
Over four months, The PSC helped a newly formed civil service team boost their confidence in structured problem solving by 34%, clarify their priorities, and…
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UK Party Conferences 2025: Competing Visions for the Future of Public Services
From investment to reform, we unpack what the main UK political parties pledged for public services - from health, education, immigration and beyond.
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Reuben Cochrane
Reuben Cochrane, Associate Consultant
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Saoirse Osborne
Saoirse Osborne, Associate Consultant
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Dr Jessica Solomon
Dr Jessica Solomon, Consultant
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Tackling the Data Risks of ‘Bring Your Own Device’ in Adult Social Care
Research shows half of Adult Social Care providers use Bring Your Own Device (BYOD), but most lack proper policies. We’re soon launching a new tool in…
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Hanyi Wang
Hanyi Wang, Associate Consultant
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Ishita Jainer
Ishita Jainer, Associate Consultant
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Building Quantifiable Confidence with AI: Evidence from our AI Hackathon
How a one-day hackathon helped our team boost their confidence in using large language models (LLMs) by 17%.
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NHS Capital Programmes Must Embed Sustainability – Here’s How to Do It Well
Every capital programme is a chance to build a greener NHS – but only if sustainability stays on the agenda from day one.
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Top Use Cases for Synthetic User Research
Using AI-powered synthetic user research to help public service teams make faster, fairer, and more informed decisions.
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The PSC’s Response to DSIT’s Call for Evidence on Smart Data in Digital Markets
Unlocking the potential of Smart Data in digital markets to deliver innovative new services for consumers and businesses.
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Reflections on Public Service: Highlights from the Second Annual Kerslake Memorial Lecture
The Rt Hon Greg Clark on Bridging Local and National Government - and Renewing Universities’ Civic Mission
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Synthetic User Research: Scaling Insight with Generative AI
From hours of interviews to instant insight - how Generative AI is transforming qualitative research into scalable, balanced, and actionable intelligence.