"Major programmes succeed or fail in the delivery. We work as part of your team, not at arm's length, finding the operational gains that make the difference and helping you hold them long after we've gone."
- Elanor Bond, Associate Partner
THE CHALLENGE
Transformation under pressure
When an organisation is in crisis, or facing complex change across several bodies at once, the usual improvement levers aren't enough. Leaders need capacity at pace, an honest diagnosis of what's really driving failure, and a way to bring many stakeholders behind a single plan. They also need staff to feel safe enough to speak up, because the people closest to the problem usually hold the answer.
Related Case Studies
Transforming Discharge Processes in Hull & East Riding of Yorkshire
The PSC supported a 75% reduction in the number of long-stay patients delayed in hospital,…
Case study: Think NHS 111 First
We worked with NHS South East to introduce major changes to same day emergency services in…
Supporting a large NHS region to implement Same Day Emergency Care and improve patient care
The PSC supported NHSE/I South East to work with partners across the region to implement…
WHAT WE DO
Delivering change that matters
We're focused on helping public service leaders deliver the changes that matter most, under the most challenging of circumstances.
Crisis Response
We mobilise a team at pace to stabilise the ship at moments of organisational crisis, bringing advisory expertise and added capacity.
Complex Transformation Programmes
We're skilled at bringing together stakeholders across systems and organisations to deliver change that holds.
Root-cause Diagnosis
We combine data analysis with frontline insight to pinpoint what's really driving failure, not just the symptoms.
Psychologically Safe Delivery
We create environments where staff at all levels contribute and feel part of the solution.
Our Major Programmes Experts
OUR IMPACT
Results in complex systems
19 NHS trusts mobilised at pace
For NHS England South East, we supported the successful rollout of Think NHS 111 First across 19 NHS trusts, with all planned organisations achieving go-live milestones.
75% reduction in delayed stays
For Hull and East Riding system partners, our discharge transformation programme supported a 75% reduction in long-stay patients delayed in hospital.
50% faster supported discharges
Hull University Teaching Hospitals halved the time supported discharge patients remained in hospital after becoming medically fit for discharge.
54% increase in SDEC activity
Working with Maidstone and Tunbridge Wells NHS Trust, rapid improvement interventions increased ambulatory emergency care activity by 54%, helping reduce pressure on emergency pathways.
Related Insights
What can we learn from national clinical transformation programmes?
Sharing our showcase from the European Healthcare Design Conference 2024.
Transforming UEC to Make Room to Bust the Planned Care Backlog: Roundtable Insights
Discover how NHS organisations are reducing emergency department pressures through…
The Next 20: People, Culture and Productivity in the Public Sector - The PSC in Conversation
Juliana Simoes is joined by Associate Partner Eli Bond to discuss why investing in people…