AI Applied: Essentials for Public Services

1 day, in-person or online

This interactive course equips public service professionals with a clear, practical understanding of Artificial Intelligence (AI) — what it is, how it works, and why it matters. Participants will explore how AI can enhance both frontline delivery and strategic decision-making, and will take part in hands-on exercises to apply AI directly to their own roles.

Module 1: Introduction to AI

• Learning key concepts and terminology about AI
• Discovering how AI works and how to communicate this to wider teams

Module 2: Exploring AI's potential

• Building transformative use cases for Generative AI and Large Language Models (LLMs), Machine Learning, and other types of AI
• Understanding the helpful tricks, tips, and enablers to making the most of AI

Module 3: Bringing vision to reality

• Considering how AI solutions can be implemented effectively and seamlessly
• Navigating the commercial, ethical and regulatory considerations around AI in public services

Module 4: 'Hack-a-thon'

• Working in teams to develop AI-enabled solutions to participants' own real public service challenges
• Connecting with tools, resources, and communities of practice further support