Meaningfully shifting culture to improve patient outcomes
We believe supporting staff to strengthen cultures of care is key to driving sustainable positive change for patients. We work with ward teams across healthcare organisations to do this through coaching, reflective practice and co-produced improvement, building the capability for staff and service users to build lasting change together.
92% of participants surveyed would recommend our ward team coaching to a colleague, and learned new knowledge they can apply to quality improvement in their organisation.
“I have learned so much from being part of this programme and there’s no way we can go back now from the progress we’ve made.”
- Programme participant and coachee
92%
of participants surveyed would recommend our ward team coaching to a colleague
63% to 92%
increase in percentage of staff confident in designing and delivering improvement projects
69% to 93%
increase in percentage of staff confident in involving people with lived experience
92%
learned new knowledge they can apply to quality improvement in their organisation
Contact us
Email us and arrange to speak to a colleague at The PSC to learn more about delivery options.
Get in touch
Our Offer
Our approach is tried and tested. It has been refined through delivery aross more than 50 mental health, learning disability and autism providers, and is now open to all healthcare organisations looking to drive positive change. We incorporate training, coaching and reflective practice, with our offer including the following support:
1. Launch Event
All participants will be invited to attend an online 90-min launch. Our launch event will explain more about how to prepare for the course, what to expect, and answer questions. The nominated staff from your ward are most welcome to attend, however if they can't make it we will provide a virtual recording of the meeting.
2. Site Visit
Within 6 weeks of starting, we will visit your ward in person to get to know the current strengths and challenges on your ward. This will involve 1-1s and discussions with staff and local experts by experience.
3. Training Programme
Your team representatives will be invited to a full-day, in-person training session with other teams taking part. We will discuss your goals in providing more holistic care, and how to lead cultural change with your team.
4. Project Coaching for Teams
Your team representatives will design and implement a cultural improvement project for your ward over 5 months. You will be supported via a monthly 1 hour coaching session co-faciliated by ImROC peer advisors.
5. Reflective Practice
One nominated member of your team will be invited to a 2-day online bespoke course in reflective practice. We will support your team to embed an effective regular reflective practice. Regular, high quality reflective practice provides a forum for all staff to safely share concerns and a greater sense as a group that they can deliver the changes they want to see.
6. Community of Practice
Your team representatives will be invited to 2x structured virtual discussions with groups of teams. Sessions will be co-run with people with lived experience. These communities of practice will be a space to identify your common challenges and solutions with other ward teams, allowing you to share learnings.
7. 1:1 Coaching Sessions
At any stage in the programme, anyone from your team representatives may ask to receive 1:1 support from our development coaches. These sessions will focus on your individual development of active listening and relational working skills and will be co-faciliated by ImROC peer advisors.
Resources
Find out more about the experience of ward teams participating in the programme, and browse free tools and resources for co-producing cultural change.
Explore our resourcesCase Studies
Find out more about what wards have achieved through participating in Culture of Care.
Read our case studies
Our team comprises a diverse group of individuals from a range of expert organisations, including lived experience practitioners, former frontline staff, expert advisors and professionals with expertise in quality improvement and transformation in mental health services.
Together, we offer combined experience and expertise in coaching and mentoring organisations and individuals through continuous improvement, change and transformation.
We work closely and collaboratively with leaders and teams to solve complex challenges, and deliver on-the-ground co-produced change across health and care organisations.
Contact Us
If you have any questions about getting involved in the programme or how we can support your organisation do get in touch - we would love to hear from you.
Email us